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Keeping the Edge: Giving Customers the Service They Demand

Keeping the Edge: Giving Customers the Service They Demand

ISBN: 9780452271913
Publisher: Plume
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$17.83

In 1989, Dick Schaaf, co-author of "Service Edge", which profiled 101 leading organizations that were making service their #1 priority. Now, in "Keeping the Edge", Schaaf revisits the surviving 99 companies, including American Express, Disney, and Home Depot, to see how they have fared.

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