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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (J-B AHA Press)

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (J-B AHA Press)

ISBN: 9780787955779
Publisher: Jossey-Bass
Publication Date: 2000-05-19
Number of pages: 312
Any used item that originally included an accessory such as an access code, one time use worksheet, cd or dvd, or other one time use accessories may not be guaranteed to be included or valid. By purchasing this item you acknowledge the above statement.
$17.91 $45.00

A comprehensive array of detailed, useful starategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like:
- establishing high standards of customer service
- helping staff hear the voice of the customer
- hiring customer service pros
- helping staff cope better in a stressful environment
- reducing anxiety to increase satisfaction

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